Sales Support Executive (Remote)

The Sales Support Executive is the first point of contact for potential customers engaging with the company via WhatsApp and Facebook Messenger. This role is focused on responding promptly and professionally to inquiries, nurturing leads, and converting online conversations into showroom appointments. The ideal candidate is highly organized, customer-focused, and driven to achieve measurable conversion KPIs.

Responsibilities

• Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger.
• Address basic queries regarding products, pricing, availability, and services.
• Provide personalized guidance to potential customers to enhance engagement.

Lead Conversion

• Convert online inquiries into confirmed showroom appointments .
• Maintain a clear follow-up schedule to maximize conversion rates.
• Collaborate with sales and showroom teams to ensure smooth handover ...