Sales Support Manager, Customer Success

About Command|Link

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

This is a 100% remote position.

About Your New Role

We’re looking for a Sales Support Manager to serve as a dedicated partner to our Customer Success Managers (CSMs), with a primary focus on complex, high-value renewals and expansions. This role thrives in detail-heavy work, owns the operational and analytical side of renewals, and ensures our CSMs stay focused on customer relationships and strategic outcomes. From Excel-based pricing models to renewal scenarios and vendor coordination, you’ll...