Job Description

BRIEF POSITION SUMMARY:

Provide customer service and sales support to internal and external customers providing a value-added customer experience.

DUTIES AND RESPONSIBILITIES

  • Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day Sales Support effort.
  • Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast-paced call center environment and utilize support center tools to drive the customer experience. Request assistance from internal support or supervision as needed.
  • Perform basic order entry, expediting, processing of returns, resolving customer disputes and basic product related questions.
  • Utilize work instructions and ISO process documentation to perform work as necessary.
  • Meet ...

    • Apply for this Position

    Ready to join MSC Industrial Supply? Click the button below to submit your application.

    Submit Application