Sales Support Representative II

Description

We are seeking a highly motivated, detail-oriented, and proactive Order Desk Associate to join the Sales Operations & Innovations Team. The ideal candidate will assist our sales team and customers in preparing for product activation, processing orders, and providing exceptional customer support.

This role requires excellent communication skills, strong attention to detail, the ability to multitask, and a customer-oriented approach.

Key Responsibilities:

Manage customer activation and process orders accurately and efficiently.

Engage with customers via phone, email, or chat in a timely and professional manner.

Coordinate with other departments to ensure orders are fulfilled correctly.

Prepare for customer activation with detailed investigation, clear action items, and concise summaries.

Manage a database of incoming orders; data entry is required.

Follow compliance requirements to validate orders are pla...