Sales Support Specialist - Canada

Overview

Sales Support Specialist - Canada at D&H Distributing . Hybrid role based in Toronto, Canada or Harrisburg, PA or Tampa, FL.

Responsibilities

• CUSTOMER FACING
  • Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
  • Provide customers with product and service information.
  • Keep customer information and activities current by using our CRM tool.
  • Manage inbound customer calls, emails and IMs.
  • Resolve customer issues.
  • Welcome, educate and activate new accounts.
  • Project a professional company image through phone, email and instant message interaction.
• SUPPORT
  • Support sales team, learn D&H sales process.
  • Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
  • Hav...