Job Description

Responsibilities

JOB SUMMARY

The Sales Support Specialist assists our Business Development team in implementing marketing initiatives, executing promotional campaigns, and providing frontline support to agency partners. This role serves as a key point of contact for assigned accounts, ensuring advisors have the resources, training, and tools they need to effectively position and sell Oceania Cruises. The Support Specialist also represents the brand at events and trade functions, helping to drive awareness, generate revenue, and strengthen agency relationships.

DUTIES & RESPONSIBILITIES

  • Assist Sales Directors/BDMs to make sure sales and marketing initiatives are implemented, maximize agency engagement, and drive new-to-brand growth.
  • Serve as a primary contact for assigned agencies, providing sales tools, and support in resolving booking or promotional issues.
  • Coordinate with internal departments (Revenue Management, Guest Services, Trade Marketing, Accounting, IT) to ensure promotions, group requests, and agency transactions are executed accurately and efficiently.
  • Support Field sales team members by handling co-op processes, PMF entries, and expense reconciliations to ensure timely and accurate reporting.
  • Represent Oceania Cruises at trade shows, seminars, ship inspections, familiarization cruises, and inaugural events, actively building relationships and positioning the brand in the marketplace.
  • Conduct product training identified by Field sales team members to customers via Zoom or live presentation as needed
  • Create and distribute marketing materials (flyers, custom ads, promotional content) in collaboration with Field Sales Team and agencies 
  • Provide administrative and operational support to Sales Directors and Business Development Managers, acting as a liaison between them and travel agency partners when needed.
  • Maintain accurate activity tracking in Salesforce and ensure account records reflect current opportunities, issues, and progress.
  • Execute sales initiatives for assigned accounts, including creating marketing materials such as flyers and custom ads.
  • Respond to incoming call inquiries within your Sales Team regions related to sales policy, marketing promotions and reservation issues; proactively manages requests and evaluates possible courses solutions and acts accordingly.
  • Act as liaison between Field sales and travel agency partners - return telephone calls and answer e-mail on behalf of team members while traveling or unable to respond in a timely manner
  • Provide full administrative support to field sales including while traveling during business related travel as needed. 
  • Perform other job-related duties as assigned.

    • QUALIFICATIONS

    DEGREE TYPE: Bachelor's Degree

    FIELD(S) OF STUDY: Business, Administration, Marketing or other related field, or any equivalent combination of education and/or relevant work experience.

    EXPERIENCE

  • Minimum 2 years' experience making outbound sales calls or customer service experience. Travel/cruise industry experience preferred. Sales experience with luxury consumer products, preferred. 

    • COMPETENCIES/SKILLS

  • Sales skills necessary to develop
  • Strong sales and service orientation with excellent communication and skillful presentation skills.
  • Proficiency in Microsoft Office Suite (Outlook, Teams, OneNote, PowerPoint, Excel, Word).
  • Working knowledge of Salesforce CRM and virtual meeting platforms (Zoom, GoToMeeting, Webex).
  • Knowledge of reservations systems (e.g., NVS) preferred.
  • High attention to detail, strong organizational skills, and ability to manage multiple priorities in a fast-paced environment.
  • Proactive, independent, and solutions-oriented, with the ability to work evenings, weekends, and travel as needed.
  • Excellent Phone Etiquette and phone presence to resolve issues
  • High attention to detail and sense of urgency.

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