Sales Support Sr Analyst

**Responsibilities**:
- Assists Clients and IMs with technical specifications and expertise for new or maintenance implementations.
- May include one-on-one support, assisting with client calls, etc.
- Handles, or assists with, complex implementations
- Serves as first point of contact for escalated technical issues on implementations
- Coordinates with specific product technical support groups in resolving implementation issues
- Work son new product rollouts from an implementation and technical perspective
- Aids in the development of processes and procedures
- Provides new hire product implementation training and process change training for the CMIU team
- Works and leads implementations with the sales products
- Provides timely, complete and accurate updates to various weekly metrics reports and product tracking information for implementations assigned
- Successfully completess all compliance, product, and other training required by management
- ...