Sales Team Lead - BPO

Overview

As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities. Key responsibilities would include:

• End-to-end service delivery as per direction from the client.
• Provide insights to the leadership on what the areas of improvement and manage change within the process.
• Resource management to assure delivery consistency and high-quality service.
• Resource development to ensure that learning and capability enhancement are a focus area.
• Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
• Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program.
• Ensure consistency with the customer by calibrating quality ratings through su...