Salesforce Admin with Agentforce Chatbot

Job Purpose and primary objectives:

The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AIenabled customer support experiences across digital channels (Web and Mobile App).

The role ensures stable platform operations, drives continuous optimisation, and partners closely with BA, Product, and Engineering teams to implement highimpact conversational automation

Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels).

Lead the configuration, setup, and optimisation of Agentforce chatbot (omniflow logic, agent behaviour, integrations).

Support BA teams in deploying chatbot journeys across website and mobile app environments.

Maintain seamless integration between chatbot, FAQ/AEM content, and customer service workflows.

Participate in testing, troubleshooting, and iterative...