Job Description

Salesforce Business Analyst – Campus4Tech

Travel: Not Required

Ideal Candidates

  • Recent graduates with a background in Business, Information Technology, or Computer Science
  • Customer Service, Operations, Admin, or Support Professionals transitioning into Salesforce careers
  • Salesforce Certified Administrators or Analysts seeking hands‑on Canadian project experience
  • Professionals re‑entering the workforce with strong analytical and documentation skills

Key Responsibilities

  • Partner with business teams to gather, analyze, and document Salesforce requirements across Sales Cloud, Service Cloud, and Marketing processes.
  • Map current business workflows and identify opportunities for automation and process optimization using Salesforce capabilities.
  • Work alongside Salesforce Admins, Developers, and Product Owners to design and deliver scalable, user‑centric solutions.
  • Build and maintain reports, dashboards, lenses, and data visualizations for key stakeholders.
  • Lead and support User Acceptance Testing (UAT), ensuring features meet business needs and document testing outcomes.
  • Deliver end‑user training, create user guides, and provide daily Salesforce support.
  • Maintain accurate and detailed process documentation, configuration notes, and change request logs.
  • Stay updated with Salesforce seasonal releases, recommending features that can enhance productivity and business performance.

What you’ll Gain

  • Practical exposure to the Salesforce ecosystem: Sales Cloud, Service Cloud, Experience Cloud, Marketing tools, and Analytics.
  • Mentorship and guidance from seasoned Salesforce Consultants and Admins.
  • Real‑time experience working with Canadian organizations across industries such as finance, healthcare, retail, and technology.
  • Career growth opportunities into roles such as:
    Salesforce Business Systems Analyst
    Salesforce Functional Consultant
    CRM Analyst

Apply

Now Kickstart your Salesforce career with a Canadian organization that values innovation, collaboration, and continuous learning.

Join us as a Salesforce Business Analyst and play a key role in transforming digital customer and business operations across Canada.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries: IT Services and IT Consulting

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