Job Description
As a Salesforce Business Analyst you will be part of our Customer Experience Program IT team focusing on deploying and integrating our sales and marketing applications within the SGS IT ecosystem. You will collaborate with business units bridge IT and business stakeholders and contribute to the digital transformation of our customer engagement processes.
SGS operates in a dynamic and global environment and this role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce ecosystem including: Sales Customer Service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led from our digital hub in Madrid.
1. Stakeholder Engagement
- Build and maintain trust with key business stakeholders. Lead workshops to capture clarify and document business requirements.
2. Requirements Management
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