Salesforce Business Analyst

About the Company

Evoke Technologies is a leading global IT services consulting company. Incorporated in 2003, Evoke has developed a proven roadmap for offshore outsourcing, software development, maintenance and support that delivers, we boost our partners’ business, using the most advanced technology and the best professionals in the sector. Evoke has more than 1300 employees across our offices in USA, India, Poland (Wroclaw), Australia, and UK.

Role Overview

We are seeking a highly skilled Salesforce Business Analyst with advanced knowledge of process automation, product development life cycle, and data-driven optimization. The ideal candidate will excel in analyzing case data, documenting current processes, and transforming manual work into scalable automated solutions that improve the customer support experience. This role requires strong analytical skills, a deep understanding of service workflows, and the ability to turn current state proces...