SalesForce Business Analyst

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Descripción del puesto / Funciones

The service provider’s personnel will serve as a Genesys Expert, the main objective is to support entities design, implement, and optimize Genesys contact center solutions integrated with AI/GenAI capabilities to support transformational customer service strategies. Drive innovation through AI‑driven automation such as chatbots, virtual assistants, or predictive analytics, ensuring seamless, intelligent customer interactions across all channels, while supporting the digital evolution of our global organization.

Deliverables

• Leading initiatives for new AI modules or features within Genesys to support innovation and digital transformation efforts.
• Collaborating with stakeholders from different entities to understand local Contact Center processes and translating these into scalable, AI‑enabled solutions aligned with...