Job Description
Primary Skills: Salesforce (Expert), AWS Connect (Expert), REST (Proficient), JavaScript (Advanced), HTML/CSS (Advanced)
Contract Type: Contract
Duration: 6 months
Location: Bengaluru
Job Summary:
We are seeking a highly skilled professional to implement a Contact Center solution using Salesforce Omnichannel for Case Routing, integrated with AWS Connect for voice call routing at our Santa Clara headquarters and Bangalore Tech Park offices. This role involves working on cutting-edge technologies to enhance customer support capabilities. The ideal candidate will ensure seamless integration and deployment of these technologies to optimize our contact center operations.
Key Responsibilities:
Contract Type: Contract
Duration: 6 months
Location: Bengaluru
Job Summary:
We are seeking a highly skilled professional to implement a Contact Center solution using Salesforce Omnichannel for Case Routing, integrated with AWS Connect for voice call routing at our Santa Clara headquarters and Bangalore Tech Park offices. This role involves working on cutting-edge technologies to enhance customer support capabilities. The ideal candidate will ensure seamless integration and deployment of these technologies to optimize our contact center operations.
Key Responsibilities:
- Implement Contact Center solutions using Salesforce Omnichannel for Case Routing.
- Integrate Salesforce Omnichannel with AWS Connect for voice call routing.
- Ensure seamless integ...
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