Salesforce Developer

Overview

We are seeking an experienced Salesforce Developer with 8+ years of hands-on expertise in designing, customizing, and scaling Salesforce Service Cloud solutions. The role requires strong Service Cloud and Omni-Channel experience, along with advanced Apex, LWC, and integration skills. The ideal candidate demonstrates technical depth, collaboration, and the ability to translate business requirements into high-quality Salesforce solutions. Position open only for Costa Rica, Mexico, Guatemala, and Honduras.

Key Responsibilities

• Design, develop, test, and deploy scalable and secure Salesforce solutions.
• Customize and configure Service Cloud, including case, Contract management, knowledge base, and console with best practices.
• Implement and optimize Omni-Channel routing and reporting for efficient case distribution.
• Configure and customize Service Cloud using out-of-the-box functionalities (e.g., creating custom fields, objects, workflows, reports, dashboards) according to business needs.
• Collaborate with cross-functional teams to gather business requirements and translate them into technical solutions.
• Develop Apex classes, triggers, Lightning components (Aura/LWC), Visualforce pages, and REST/SOAP integrations.
• Perform unit testing and support user acceptance testing (UAT).
• Maintain and enhance existing Salesforce applications.
• Stay updated with Salesforce best practices, new features, and capabilities.
• Support for all operational changes on Salesforce Community/ Knowledge Base/ IVR.

Required Skills

• 8+ years of hands-on Salesforce development experience.
• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and SOQL/SOSL.
• Proven experience with Salesforce Service Cloud implementation and customization.
• Hands-on experience with Omni-Channel setup, routing configuration, and reporting.
• Experience in Salesforce integrations (REST/SOAP APIs, middleware tools).
• Familiarity with Salesforce DX and version control tools like Git.
• Salesforce certifications are a plus (e.g., Platform Developer I/II, Service Cloud Consultant).

Nice to Have

• Experience with CTI integration and case escalation automation.
• Experience in Agile/Scrum methodologies.
• Exposure to Experience Cloud or Marketing Cloud.

Benefits

• Access to e-Learning platforms.
• Access to a virtual nutritionist
• Amazing people oriented organizational culture
• Working from anywhere
• Challenging projects using the latest technologies with clients from the US.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting