Job Description

Job Description

Job Summary


We are seeking a Salesforce Onsite Enhancements/Support Engineer to provide hands-on technical leadership for Salesforce enhancements and production support. The ideal candidate will work closely with business stakeholders, technical teams, and end users to ensure seamless system functionality, continuous improvements, and effective issue resolution. Focuses on enhancements, troubleshooting, support management, and ITIL-based incident handling, making it more of an operations-focused and system stability-heavy role.


Key Responsibilities:


1. Technical Leadership & Support Management

  • Lead onsite Salesforce support operations for end users and stakeholders.

  • Manage L2/L3 support tickets, troubleshooting system issues, and ensuring timely resolution.

  • Identify root causes of recurring issues and propose long-term fixes and enhanceme...

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