Salesforce Expert (SFMC + WhatsApp Tracking) | Remote | Pay-per-Ticket | PlanBnext

About PlanBnext

PlanBnext is an on-demand IT support platform where verified experts solve real client issues remotely. Experts work flexibly alongside their full-time roles and get paid per resolved ticket.

Role Summary

We are looking for a Senior Salesforce Expert (8+ years) with strong hands-on skills across Salesforce Core + Salesforce Marketing Cloud (SFMC) to solve a specific, recurring problem: WhatsApp campaign tracking in SFMC is not working reliably , and we need accurate event visibility + reporting + attribution.

This is a ticket-based engagement , not a full-time job.

What you'll do (Responsibilites)

• Own the troubleshooting end-to-end for SFMC WhatsApp campaign tracking
• Ensure WhatsApp event tracking is correctly captured and reportable:
• Sent / Delivered / Read / Replied / Failed
• Validate and fix tracking ...