Job Description
Position: Salesforce L2 Support Engineer
Location: Bangalore/Chennai - Onsite
Engagement Type: Full Time
Shift Timing: Regular
About the role:
We are looking for a Salesforce L2 Support Engineer to provide advanced application support across Salesforce modules. The role involves incident resolution, root cause analysis, minor enhancements, and close collaboration with L3 teams, admins, and business users to ensure smooth Salesforce operations.
Key Responsibilities:
Location: Bangalore/Chennai - Onsite
Engagement Type: Full Time
Shift Timing: Regular
About the role:
We are looking for a Salesforce L2 Support Engineer to provide advanced application support across Salesforce modules. The role involves incident resolution, root cause analysis, minor enhancements, and close collaboration with L3 teams, admins, and business users to ensure smooth Salesforce operations.
Key Responsibilities:
- Provide Level 2 support for Salesforce applications across modules (Sales Cloud, Service Cloud, Experience Cloud, or other Salesforce products).
- Troubleshoot and resolve user-reported issues, system errors, and configuration-related problems.
- Perform root cause analysis (RCA) and provide permanent fixes where possible.
- Handle tickets via ServiceNow/JIRA/other ITSM tools and ensure SLA...
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