Salesforce Lead

Responsibilities

1) Act as the technical platform SME (Concept, Design, Feasibility)

2) Set standards & best practices within chapter / capability, and encourage adherence to those.

Ensure appropriate level of technical documentation.

3) Act as advisor to Platform Owner and provide expertise on platform usage, comparison to other platforms and related technology thought leadership

4) Discussion on business requirements with stakeholders and help in presales

Pro-active suggestions of new features or tools.

5)Alignment & communication with other service lines on overarching practices & approaches.

6)Ensure re-useability of features within business functions.

7) Educate service managers on the new upcoming features and capabilities.

8) Experience in OMNI scripts or FSL is huge plus

9) Should be dynamic and willing to pick up Industry focused solutions like Heath cloud, Data cloud , Agentforce AI.<...