Job Description

Title: Salesforce Marketing Developer

Location: Bangalore, Mumbai, Gurgaon

Exp: 4 to 7 Years



Job Description:


Key Responsibilities:

1. Current-State Operations Assessment

o Analyze and document existing processes, systems, and campaign operations.

o Identify bottlenecks and opportunities for improvement in marketing automation.

2. Resource and Team Planning

o Determine the resources and skillsets required for project success.

o Draft role descriptions for required team members and support resource onboarding.

3. Campaign Operations

o Manage and optimize campaign operations, including audience segmentation, journey creation, and execution within SFMC.

o Ensure campaigns align with business objectives and best practices for personalization and automation.

4. Process Design and Documentation

o Support the creation of detailed process documentation for marketing workflows.

o Develop operational playbooks and ensure compliance with internal and external standards.

5. Consultation on Platform Management and Deployment

o Advise on Salesforce platform implementation, deployment, and integrations.

o Provide recommendations for platform configuration to meet specific business needs.

6. Final Training, Documentation, and Handover

o Deliver end-user training and create comprehensive documentation for ongoing operations.

o Ensure a smooth handover to internal teams with clear guidelines and support plans.

7. Post-Implementation Consulting

o Offer ongoing consulting and troubleshooting support as required post-implementation.

o Continuously assess and suggest improvements to processes and platform usage.

Qualifications:

• Bachelor's degree in Marketing, Information Systems, Computer Science, or a related field.

• 4 to 7 years of experience and minimum 4 years in SFMC

• Extensive experience with Salesforce Marketing Cloud (SFMC) – certifications preferred.

• Proven experience in campaign operations, marketing automation, and Salesforce platform deployment.

• Excellent communication and interpersonal skills.

Preferred Skills:

• Hands-on expertise with SFMC tools such as Email Studio, Journey Builder, Automation Studio, and Interaction Studio.

• Knowledge of SQL, AMPscript, and scripting for SFMC.

• Experience in multi-cloud integrations (e.g., Salesforce Sales Cloud, Service Cloud).

• Familiarity with GDPR, CAN-SPAM, and other compliance requirements for marketing communications.

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