Salesforce OMS - Business Analyst

Key Responsibilities

• Partner with clients to gather, analyze, and document business requirements related to order management, order orchestration, fulfillment, and post‑purchase operations.
• Translate business needs into detailed functional specifications, user stories, acceptance criteria, and process flows.
• Analyze gaps between customer requirements and Salesforce Order Management System capabilities, recommending best‑fit solutions or customizations.
• Collaborate with technical teams to ensure functional specifications are understood and feasible within the Salesforce ecosystem.
• Support configuration activities within Salesforce OMS and validate functional alignment with business objectives.
• Lead and facilitate User Acceptance Testing (UAT), preparing test scenarios, validating outcomes, and managing defect resolution.
• Deliver training sessions and post‑implementation support to ensure sm...