Job Description

Position Title: Salesforce Program Manager & Senior System Admin

Location: Remote for Reston, VA Data Center

Duration: Long Term Contract



About the Opportunity:

The Salesforce Program Manager & Senior System Admin will work across the CRM & Event Management product team composed of engineers, admins, analysts and quality engineers to deliver enhancements and maximize platform value using Agile methodologies.

The role will lead program-level planning, coordination, reporting, and communications; facilitate ceremonies for the product team; act as a business analyst to gather requirements and design solutions; support UAT, training, and onboarding; and partner with business stakeholders to drive end-user adoption.

Ideal candidates have grown from Business Analyst/Salesforce Admin Program Lead within Salesforce-centric environment.



Must Have:




  • Salesforce Administration

  • scrum master

  • Technical Business Analyst



Responsibilities:

Program & Delivery Management




  • Oversee program planning, delivery timelines, and cross-team execution for Salesforce initiatives

  • Identify, manage, and resolve complex cross-functional dependencies

  • Ensure transparency of program status, risks, and release roadmaps

  • Track and report progress against commitments, quality metrics, and delivery outcomes

  • Maintain documentation of business processes, release notes, workflows, and program artifacts




Scrum Responsibilities


  • Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives

  • Support a structure of continuous improvement by managing retrospective actions to completion

  • Remove impediments through proactive problem-solving and stakeholder coordination




Business Analysis & End-User Engagement


  • Work with stakeholders to understand needs and translate them into scalable solutions

  • Facilitate UAT sessions and functional demonstrations across multiple teams

  • Lead onboarding, training, and change-management activities

  • Drive user adoption through structured communication and support

  • Build positive team dynamics and strong relationships with customers, users, and technical staff




Other Duties as Assigned



Required Skills & Qualifications


  • Bachelor s degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting

  • Minimum 3+ years as a business analyst

  • 5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)

  • Excellent analytical thinking, problem-solving, communication, and documentation skills

  • Salesforce Admin Certification preferred

  • Experience working in Agile delivery environments

  • Strong working knowledge of Jira for backlog and sprint management

  • Ability to foster a data-driven, structured Agile culture

  • Demonstrated ability to balance team capacity, prioritization, quality, and deadlines

  • Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices

  • Experience leading multi-functional project or scrum teams on complex, integrated platforms

  • Strong leadership presence with accountability for end-to-end delivery




Preferred Qualifications


  • Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)

  • Experience with Salesforce configuration or implementation


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