Salesforce Quality Analyst

Role Overview

We are looking for a highly motivated QA Engineer to join the Client Engineering team. This role requires strong analytical skills, hands-on QA experience, and the ability to work closely with developers, product managers, and business stakeholders. You will be responsible for ensuring the quality, stability, and reliability of customer-facing features across multiple cloud and on-premise applications.

Responsibilities

Quality Assurance & Testing

• Design, develop, and execute functional, regression, Smoke, Sanity integration, and end-to-end test cases .
• Validate new enhancements delivered across multiple modules including Case Management, Entitlements, Agentforce, Mobile, AI-driven features, and internal tools .
• Perform UI testing, API testing , and validate data consistency across systems.
• Identify, document, and track defects using Jira and follow through to closure.
• Work closely with development teams to reproduce, debug, and validate fixes.

Process & Collaboration

• Participate in requirement grooming, design discussions , and provide test impact analysis.
• Drive QA planning , test strategy, and quality gates for each deployment cycle.
• Collaborate with cross-functional teams across Onsite + Offshore to ensure smooth delivery.
• Provide testing support during UAT, Prod Validation , and hypercare phases.
• Prepare RCA for UAT/PROD Defects

Release Quality Ownership

• Ensure releases meet Client quality standards with zero critical production defects .
• Maintain test results, QA reports, and sign-off documents.
• Raise quality risks early and propose mitigation plans.

Skills & Qualifications

Required:

• 3–7 years of experience in Software Testing (Manual + Automation).
• Strong knowledge of QA methodologies , defect lifecycle, and SDLC.
• Hands-on experience with API testing tools (Postman, Swagger).
• Ability to write clear test cases, scenarios, and traceability matrices.
• Experience working in Agile/Scrum development environments.
• SOQL experience is required
• Strong analytical, debugging, and communication skills.

Preferred / Good to Have:

• Experience with Salesforce testing (Service Cloud, Agentforce, Flows).
• Mobile testing (Android / iOS).
• Develop and maintain automation scripts using the Robotic Automation Framework QA tech stack (Selenium, Java, TestNG or internal automation frameworks).
• Assist in converting manual regression test cases to automation .
• Knowledge of CI/CD , Git, Jenkins.

Behavioral Expectations

• Strong ownership of deliverables and timelines.
• Ability to work with minimal supervision.
• Proactive in identifying quality gaps.
• Team player with strong collaboration with onsite/offshore teams.
• Willingness to learn Client business processes and new technologies.