Salesforce Quality Analyst

Role Overview

We are looking for a highly motivated QA Engineer to join the Client Engineering team. This role requires strong analytical skills, hands-on QA experience, and the ability to work closely with developers, product managers, and business stakeholders. You will be responsible for ensuring the quality, stability, and reliability of customer-facing features across multiple cloud and on-premise applications.

Responsibilities

Quality Assurance & Testing

• Design, develop, and execute functional, regression, Smoke, Sanity integration, and end-to-end test cases .
• Validate new enhancements delivered across multiple modules including Case Management, Entitlements, Agentforce, Mobile, AI-driven features, and internal tools .
• Perform UI testing, API testing , and validate data consistency across systems.
• Identify, document, and track defects using Jir...