Job Description
Role Overview
We are looking for a highly motivated QA Engineer to join the Client Engineering team. This role requires strong analytical skills, hands-on QA experience, and the ability to work closely with developers, product managers, and business stakeholders. You will be responsible for ensuring the quality, stability, and reliability of customer-facing features across multiple cloud and on-premise applications.
Responsibilities
Quality Assurance & Testing
- Design, develop, and execute functional, regression, Smoke, Sanity integration, and end-to-end test cases.
- Validate new enhancements delivered across multiple modules including Case Management, Entitlements, Agentforce, Mobile, AI-driven features, and internal tools.
- Perform UI testing, API testing, and validate data consistency across systems.
- Identify, document, and track defects using Jira and follow through to closure.
- Work closely with development teams to reproduce, debug, and validate fixes.
Process & Collaboration
- Participate in requirement grooming, design discussions, and provide test impact analysis.
- Drive QA planning, test strategy, and quality gates for each deployment cycle.
- Collaborate with cross-functional teams across Onsite + Offshore to ensure smooth delivery.
- Provide testing support during UAT, Prod Validation, and hypercare phases.
- Prepare RCA for UAT/PROD Defects
Release Quality Ownership
- Ensure releases meet Client quality standards with zero critical production defects.
- Maintain test results, QA reports, and sign-off documents.
- Raise quality risks early and propose mitigation plans.
Skills & Qualifications
Required:
- 3–7 years of experience in Software Testing (Manual + Automation).
- Strong knowledge of QA methodologies, defect lifecycle, and SDLC.
- Hands-on experience with API testing tools (Postman, Swagger).
- Ability to write clear test cases, scenarios, and traceability matrices.
- Experience working in Agile/Scrum development environments.
- SOQL experience is required
- Strong analytical, debugging, and communication skills.
Preferred / Good to Have:
- Experience with Salesforce testing (Service Cloud, Agentforce, Flows).
- Mobile testing (Android / iOS).
- Develop and maintain automation scripts using the Robotic Automation Framework QA tech stack (Selenium, Java, TestNG or internal automation frameworks).
- Assist in converting manual regression test cases to automation.
- Knowledge of CI/CD, Git, Jenkins.
Behavioral Expectations
- Strong ownership of deliverables and timelines.
- Ability to work with minimal supervision.
- Proactive in identifying quality gaps.
- Team player with strong collaboration with onsite/offshore teams.
- Willingness to learn Client business processes and new technologies.
We are looking for a highly motivated QA Engineer to join the Client Engineering team. This role requires strong analytical skills, hands-on QA experience, and the ability to work closely with developers, product managers, and business stakeholders. You will be responsible for ensuring the quality, stability, and reliability of customer-facing features across multiple cloud and on-premise applications.
Responsibilities
Quality Assurance & Testing
- Design, develop, and execute functional, regression, Smoke, Sanity integration, and end-to-end test cases.
- Validate new enhancements delivered across multiple modules including Case Management, Entitlements, Agentforce, Mobile, AI-driven features, and internal tools.
- Perform UI testing, API testing, and validate data consistency across systems.
- Identify, document, and track defects using Jira and follow through to closure.
- Work closely with development teams to reproduce, debug, and validate fixes.
Process & Collaboration
- Participate in requirement grooming, design discussions, and provide test impact analysis.
- Drive QA planning, test strategy, and quality gates for each deployment cycle.
- Collaborate with cross-functional teams across Onsite + Offshore to ensure smooth delivery.
- Provide testing support during UAT, Prod Validation, and hypercare phases.
- Prepare RCA for UAT/PROD Defects
Release Quality Ownership
- Ensure releases meet Client quality standards with zero critical production defects.
- Maintain test results, QA reports, and sign-off documents.
- Raise quality risks early and propose mitigation plans.
Skills & Qualifications
Required:
- 3–7 years of experience in Software Testing (Manual + Automation).
- Strong knowledge of QA methodologies, defect lifecycle, and SDLC.
- Hands-on experience with API testing tools (Postman, Swagger).
- Ability to write clear test cases, scenarios, and traceability matrices.
- Experience working in Agile/Scrum development environments.
- SOQL experience is required
- Strong analytical, debugging, and communication skills.
Preferred / Good to Have:
- Experience with Salesforce testing (Service Cloud, Agentforce, Flows).
- Mobile testing (Android / iOS).
- Develop and maintain automation scripts using the Robotic Automation Framework QA tech stack (Selenium, Java, TestNG or internal automation frameworks).
- Assist in converting manual regression test cases to automation.
- Knowledge of CI/CD, Git, Jenkins.
Behavioral Expectations
- Strong ownership of deliverables and timelines.
- Ability to work with minimal supervision.
- Proactive in identifying quality gaps.
- Team player with strong collaboration with onsite/offshore teams.
- Willingness to learn Client business processes and new technologies.
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