Salesforce Service D

Salesforce Service Desktop Automation QA EngineerRoleThe Salesforce Service Desktop Automation QA Engineer will focus on validating the organizations telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences. The QA engineer will ensure functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows.Mandatory Skills & ExperienceExperience testing Salesforce applicationsStrong understanding of the Salesforce security model, including:profiles and permission setsrole hierarchydata visibility and record accessExperience validating behavior across multiple user profiles and rolesHands-on experience using a Selenium-based automation frameworkAbility to design and execute end-to-end test scenarios across Salesforce and integrated systemsOp...