Salesforce Service Lead

Salesforce Service Lead at dentsu

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a main focus on innovation. We are looking for a Salesforce Service Lead.

Responsibilities

• Provide support in Pre‑sales tasks for assigned accounts: solution design, estimation, planning, and assumptions.
• Share with the service team the client’s vision, goals, and expectations.
• When there’s a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
• Manage service progress to ensure deadlines, scope, and budget maintenir.
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• Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
• Provide visibility of service progress to the client and the ...