Salesforce Support Agent

The qualifications you need:

• Minimum 2+ years of experience working with Salesforce, including hands-on administration and support.
• Salesforce Administrator Certification is required.
• Demonstrated interest in pursuing a long-term career path within the Salesforce ecosystem.
• Strong customer service mindset with empathy and professionalism when interacting with internal users, prioritizing prompt and effective support delivery.
• Proven ability to troubleshoot user issues, analyze trends, identify root causes, and implement effective solutions.
• Excellent problem-solving skills with the capacity to translate user issues into clear and actionable feedback for development teams.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.