Job Description

About Our Client

This opportunity is with a large organization within the Technology industry. The company is known for its focus on innovative solutions and cutting-edge projects, providing a stable and professional environment for its employees.

Job Description

Key Responsibilities:

  1. Team Leadership & Supervision
    • Lead and manage a 7-member L2 support team.
    • Dispatch workload effectively and ensure team productivity.
    • Monitor performance and implement development plans to address skill gaps.
  2. Service Delivery & SLA Management
    • Ensure timely resolution of incidents and service requests in line with SLAs.
    • Track production issues and coordinate resolution efforts, including workarounds and permanent fixes.
  3. Stakeholder & Cross-Team Coordination
    • Act as the SPOC for all stakeholder communications.
    • Collab...

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