Salesforce Systems Administrator

WHAT YOU WILL DO

Serve as a member of the Salesforce administration team, supporting the management of Salesforce Consumer Goods Cloud (CGC), Trade Promotion Management (TPM), and other Salesforce products in an integrated environment (SAP, PowerBI etc.)

Manage user account setup and deactivation, roles, profiles, permission sets, and license allocations to ensure appropriate access and compliance.

Support the implementation and maintenance of Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports and sandbox environment management.

Responsible for administration and setup of key internal promotions, buydowns, and other customer-facing programs.

Design, build, and maintain custom reports and dashboards using standard Salesforce reporting and CRMA to support data-driven decision-making across departments.

Support user acceptance testing (UAT) of system fixes and enhancements.

Partner with business analysts, Sales stakeholders, and IT to gather requirements, propose scalable Salesforce solutions, and ensure alignment between technical functionality and business needs with a focus on exceptional user experience.

Identify where enhancement opportunities exist by leveraging unused or underutilized platform features.

Partner with sales systems leadership and stakeholders to create a platform roadmap and define priorities.

Monitor user activity to make recommendations on continuous improvement to strengthen user adoption.

Maintain data quality through proactive monitoring, regular audits, and deduplication efforts, implementing rules and automation as needed.

Partner with Data Governance teams to ensure adherence to data quality and lineage best practices.

Ensure the platform complies with internal data governance policies and external regulations by managing field-level security, audit logs, and data visibility settings.

Proactively monitor platform performance, identify issues, and resolve technical problems to ensure system stability and reliability.

Support the communication of platform changes to end users and stakeholders.

Support development of training materials, running user training sessions, and providing ongoing support to promote adoption and effective use of the Salesforce platform.

Monitor and respond timely to user support tickets.

Contribute to creating and maintaining technical documentation.

Stay updated on new Salesforce features and best practices.

Performs other job-related duties as assigned.

Qualifications

- REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree in Business Management, Marketing, Finance or related field of study and 3+ years related work experience.

Related work experience to include:

3-5 years of relevant, hands-on Salesforce administration experience, specific to Sales Cloud and/or Consumer Goods Cloud

Implementation of Salesforce configuration changes

Must be 21 years of age or older

Licenses, Registration, Certifications, or Special Requirements:

Salesforce Certified Administrator

Knowledge of:

Strong knowledge of Salesforce best practices, standard platform functionality, and system limitations.

Proven experience in user management, including setup of roles, profiles, permission sets, and license allocation.

Expertise in the implementation of configuration changes in Salesforce including: flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, security and custom settings, mobile administration, dashboards and reports.

Proven ability to analyze data, evaluate its impact on business workflows, and improve accuracy and reliability by identifying gaps, redundancies, and inconsistencies.

Exposure to or participation in data governance initiatives

Hands-on experience with data import tools such as Data Loader and Data Import Wizard.

Demonstrated commitment to ethical conduct, data integrity, and security best practices.

Exposure to managing third-party integrations and AppExchange packages.

Experience working within Agile or Scrum development methodologies and business system analysis techniques.

Skilled in:

Verbal and written communication

Attention to detail

Problem/situation analysis

Effective time and task management

Multitasking capabilities

Flexibility and adaptability

Providing guidance and training to other personnel

Change management and governance

Translating requirements into technical solutions

Ability to:

Provide definitive rationale and influence the decision process

Plan, organize, prioritize and manage projects or programs independently

Maintain strict confidentiality and discretion

Develop and maintain effective working relationships

Demonstrate critical thinking

Work with diverse populations and varying education levels

Prioritize assignments, workload, and manage time accordingly

Develop technical documentation

Travel domestically up to 5% of the time, as needed.

- PREFERRED QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree in Business Management, Marketing, IT or related field of study and 3+ years related work experience.

Related work experience to include:

1+ years supervisory experience

Working within Sales, Customer Service, Consumer Goods, and/or Tobacco industry.

Familiarity with system integrations, including data flows, middleware, and API connections between Salesforce and enterprise platforms 

Knowledge of metadata management and data lineage principles 

Active involvement in the Salesforce community

Exposure to Agentforce, Data Cloud or other AI projects

Licenses, Registration, Certifications, or Special Requirements:

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Agentforce Specialist 

Salesforce Agentblazer Level 1, 2, or 3

Salesforce Certified Data Cloud Consultant

Other advanced Salesforce certifications

Work Environment and Physical Demand

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace – remote / in office
• Summer hours
• Casual dress policy Monday through Friday

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.