Salesforce Technical Architect

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Technical Architect to join our team in Hyderabad, Telangana (IN-TG), India (IN).

e are seeking an experienced Technical Lead with expertise in Salesforce Service Cloud, AWS, and Voice/CTI platforms (Amazon Connect, Genesys). The ideal candidate will lead solution design, oversee technical delivery, and ensure successful implementation of cloud-based contact center solutions integrated with Salesforce Service Cloud. This role combines hands-on architecture, technical leadership, and stakeholder management.

Key Responsibilities
Service Cloud

Lead design and implementation of Service Cloud features: Case Management, Omni-Channel, Knowledge Base, Service Console, and Digital Enga...