Job Description
**Job Description**
We are seeking a highly motivated, deeply knowledgeable, and collaborative Salesforce Technical Consultant to join our IT Solution Delivery organization. This role is ideal for a seasoned Salesforce expert who thrives in a fast-paced enterprise environment, excels at complex problem-solving, and is committed to helping shape the future of our Salesforce ecosystem. You will serve as a trusted technical advisor, influencing Salesforce strategy, optimizing platform utilization, and guiding the evolution of our integrated IT roadmaps. This role requires strong technical breadth across multiple Salesforce domains, paired with the ability to drive forecasting, demand planning, and proactive issue identification across teams.
**What You’ll Do**
+ Contribute to the development and refinement of the Salesforce strategy and corresponding IT roadmaps, ensuring platform evolution aligns with enterprise goals.
+ Provide deep technical leadership across multiple Salesforce domains. (Health Cloud, Service Cloud, Data Cloud, Marketing Cloud, Experience Cloud)
+ Stay current on and provide guidance regarding emerging Salesforce technologies such as Agentforce, Data360, Ai, etc.)
+ Drive forecasting and demand planning for Salesforce capabilities, ensuring alignment between business priorities, team capacity, and technical feasibility.
+ Partner closely with solution architects, engineers, and business stakeholders to deliver secure, sustainable, and efficient Salesforce solutions
+ Collaborate with finance, procurement, and vendor management teams to ensure full value realization from Salesforce investments.
+ Reduce licensing costs and maximize purchasing power
**What You Bring**
+ 7+ years of hands‑on experience delivering Salesforce solutions in complex enterprise environments.
+ Strong technical acumen across multiple Salesforce clouds, with the ability to quickly learn and adopt emerging capabilities.
+ Demonstrated experience with data modeling, integration patterns, API frameworks, and security best practices within Salesforce.
+ Proven ability to drive demand planning, roadmap development, and cross-functional alignment.
+ Strong analytical, problem-solving, and communication skills.
+ Ability to work collaboratively across IT, business units, and vendor partners.
**Bonus Points**
Salesforce certifications such as:
+ Salesforce Certified Technical Architect (CTA)
+ Application Architect or System Architect
+ Marketing Cloud Consultant
+ Health Cloud Accredited Professional
+ Data Cloud Consultant
+ Experience with emerging Salesforce technologies (Agentforce, Data360, AI Cloud, automation).
+ Background in healthcare, regulated industries, or data‑centric solution delivery.
+ Experience leading process improvement, Agile transformation, or governance initiatives.
**What You’ll Get**
+ The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
+ Work-life balance, flexibility, and the autonomy to do great work
+ Medical, dental, and vision coverage along with numerous health and wellness programs
+ Parental leave and support plus adoption and surrogacy assistance
+ Career development programs and tuition reimbursement for continued education
+ 401k match including an annual company contribution
+ Learn more (https://careers.bluecrossnc.com/global/en/benefits)
**Salary Range**
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
_*Based on annual corporate goal achievement and individual performance._
$143,616.00 - $229,786.00
**Skills**
Architectural Design, Business Cases, Business Development, Business Software, Information Technology (IT) Projects, Information Technology (IT) Services, Information Technology Project Management, Management Consulting, Process Evaluations, Proof of Concept (POC), Quality Control (QC), Software Development, System Integration, Waterfall Model
**About Us**
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.
Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.
Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.
**Authorization to Work in the United States**
We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.
**Request Accommodations**
Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected] .
**For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:**
Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming
We are seeking a highly motivated, deeply knowledgeable, and collaborative Salesforce Technical Consultant to join our IT Solution Delivery organization. This role is ideal for a seasoned Salesforce expert who thrives in a fast-paced enterprise environment, excels at complex problem-solving, and is committed to helping shape the future of our Salesforce ecosystem. You will serve as a trusted technical advisor, influencing Salesforce strategy, optimizing platform utilization, and guiding the evolution of our integrated IT roadmaps. This role requires strong technical breadth across multiple Salesforce domains, paired with the ability to drive forecasting, demand planning, and proactive issue identification across teams.
**What You’ll Do**
+ Contribute to the development and refinement of the Salesforce strategy and corresponding IT roadmaps, ensuring platform evolution aligns with enterprise goals.
+ Provide deep technical leadership across multiple Salesforce domains. (Health Cloud, Service Cloud, Data Cloud, Marketing Cloud, Experience Cloud)
+ Stay current on and provide guidance regarding emerging Salesforce technologies such as Agentforce, Data360, Ai, etc.)
+ Drive forecasting and demand planning for Salesforce capabilities, ensuring alignment between business priorities, team capacity, and technical feasibility.
+ Partner closely with solution architects, engineers, and business stakeholders to deliver secure, sustainable, and efficient Salesforce solutions
+ Collaborate with finance, procurement, and vendor management teams to ensure full value realization from Salesforce investments.
+ Reduce licensing costs and maximize purchasing power
**What You Bring**
+ 7+ years of hands‑on experience delivering Salesforce solutions in complex enterprise environments.
+ Strong technical acumen across multiple Salesforce clouds, with the ability to quickly learn and adopt emerging capabilities.
+ Demonstrated experience with data modeling, integration patterns, API frameworks, and security best practices within Salesforce.
+ Proven ability to drive demand planning, roadmap development, and cross-functional alignment.
+ Strong analytical, problem-solving, and communication skills.
+ Ability to work collaboratively across IT, business units, and vendor partners.
**Bonus Points**
Salesforce certifications such as:
+ Salesforce Certified Technical Architect (CTA)
+ Application Architect or System Architect
+ Marketing Cloud Consultant
+ Health Cloud Accredited Professional
+ Data Cloud Consultant
+ Experience with emerging Salesforce technologies (Agentforce, Data360, AI Cloud, automation).
+ Background in healthcare, regulated industries, or data‑centric solution delivery.
+ Experience leading process improvement, Agile transformation, or governance initiatives.
**What You’ll Get**
+ The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
+ Work-life balance, flexibility, and the autonomy to do great work
+ Medical, dental, and vision coverage along with numerous health and wellness programs
+ Parental leave and support plus adoption and surrogacy assistance
+ Career development programs and tuition reimbursement for continued education
+ 401k match including an annual company contribution
+ Learn more (https://careers.bluecrossnc.com/global/en/benefits)
**Salary Range**
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
_*Based on annual corporate goal achievement and individual performance._
$143,616.00 - $229,786.00
**Skills**
Architectural Design, Business Cases, Business Development, Business Software, Information Technology (IT) Projects, Information Technology (IT) Services, Information Technology Project Management, Management Consulting, Process Evaluations, Proof of Concept (POC), Quality Control (QC), Software Development, System Integration, Waterfall Model
**About Us**
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.
Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.
Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.
**Authorization to Work in the United States**
We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.
**Request Accommodations**
Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected] .
**For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:**
Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming
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