Samsung SDS - Claims Manager

POSITION PURPOSE

The Claims Manager is responsible for leading the end-to-end management of logistics-related claims across warehouse, damage, and AP categories. This role oversees investigations, documentation, insurer coordination, and stakeholder engagement to ensure timely resolution and compliance with SEAU and SDSAU standards. Acting as the escalation point for complex claims, the manager drives operational transparency, supports financial recovery, and contributes to continuous improvement through training, reporting, and process optimisation.

ORGANISATIONAL ENVIRONMENT

Established in 2014, Samsung SDS Global SCL Australia (SDSAU), is a trusted provider of integrated logistics and supply chain services. As a key part of the Samsung SDS global network, SDSAU applies leading-edge technology and deep industry expertise to deliver agile, data-driven solutions across warehousing, transportation, freight forwarding, and inventory management. ...