SAP Analytics Cloud (SAC) & SAP Datasphere

We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 onsite operational support in a regulated enterprise environment. The role focuses on incident management, platform monitoring, access governance, and data refresh stability , while enabling business users and ensuring audit readiness and compliance . Key Responsibilities Incident & Problem Management Troubleshoot SAC and Datasphere issues related to access, performance, models, refresh failures, and scheduling Diagnose connectivity issues across SAP and non-SAP data sources Document incidents, resolutions, and root cause analysis (RCA) in line with audit standards Escalate and manage cases with SAP Support , maintaining full documentation and evidence Request Fulfillment & Change Support Provision spaces, roles, permissions, and user access following approval workflows Configure connections, schedules, transports, and content deployments Support controlled changes, including testi...