SAP Ariba - AMS Support Specialist – Level 2

The Level 2 Support Specialist will manage complex incidents, change requests, and continuous improvement initiatives for SAP Ariba solutions and SAP Business Network. This role requires deep technical expertise and experience in AMS delivery.

Responsibilities:

• Handle Level 2 tickets and provide advanced troubleshooting for SAP Ariba modules (S2C, P2P, SLP) and SAP Business Network.
• Manage change requests including design, testing (SIT & UAT), deployment, and documentation.
• Perform quarterly patch analysis, regression testing, and deployment activities.
• Support ERP and third-party integrations (Oracle, Esker, Informatica, Azure).
• Maintain master data, workflows, and approval paths.
• Coordinate escalation with SAP Ariba product support for unresolved issues.
• Prepare weekly and monthly reports on incident resolution and change request utilization.
• Ensure compliance with Fujifilm’s security standards and conduct periodic security reviews.

Profile:

• Minimum 5 years of SAP Ariba support experience.
• SAP Ariba certification (mandatory).
• Strong knowledge of SAP Ariba modules (S2C, P2P, SLP) and SAP Business Network.
• Experience in AMS delivery, incident management, and change request handling.
• Familiarity with integration technologies and testing methodologies (SIT & UAT).
• Excellent communication and stakeholder management skills.