SAP Basis Run Team

RESPONSIBILITIES:

1. Handling of tickets.
2. Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.
3. Escalate alerts that require further support.
4. Create a P2 ticket for any production system having performance issues.
5. Create a P1 ticket for any production system having availability issues.
6. Document tickets with the troubleshooting performed for the upcoming issues.
7. Perform Health Checks.
8. Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.
9. Log into the systems at OS level and validate the integrity of the system using the given commands.
10. Generate reports.
11. Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.
12. Log into the systems at OS level and by using the given commands, provide the required information ...