Job Description
Job Summary (SAP CRM Techno-Functional Consultant – AMS Support)
- Provide Application Management Services (AMS) support for SAP C4C v2, C4C v1, and SAP CRM systems.
- Serve as a techno-functional consultant, managing both technical and functional aspects of SAP CRM and C4C solutions.
- Analyze, troubleshoot, and resolve incidents, service requests, and problems related to SAP CRM and C4C modules.
- Collaborate with business users and technical teams to gather requirements and implement solutions.
- Perform configuration, customization, and enhancements in SAP CRM and C4C as per business needs.
- Ensure system stability and performance through proactive monitoring and maintenance activities.
- Create and maintain technical and functional documentation for support processes and solutions.
- Provide guidance and support to end-users for SAP CRM and C4C functionalities.
- Work with cross-functional te...
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