SAP CS – Customer Service

• Strong SAP technical, Configuration, and business area knowledge in CS module
• Extensive Knowledge of repair processing, goods receipt, storage location and tracking, and Integration with SAP Service Order processing.
• Extensive Knowledge of replacement processing, including scrap and refurbishment processing
• Equipment master setup, tracking, and Integration with warranty tracking and coordination with SD.
• Extensive Knowledge of Service work orders and Integration throughout the repairs process
• Knowledge of material issues and postings
• Knowledge of service labor posting and Integration with a timekeeping system
• Translate user's requests into application system solutions
• Resolve business issues by working with various groups within the company
• Redesign procedures to suggested best business practices in concert with sap functionality
• We are also looking for people with integration capabilities and cross modular capability in SAP SD.
• Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross-Selling, OutPut Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements, and Partner Determination. Edi and Idoc Processing.
• Experience in SAP Customer Service, Material Management.