SAP Fieldglass Consultant - Implementation & Support

Job Overview

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement.

Key Responsibilities

Implementation & Configuration

• Lead and support end-to-end SAP Fieldglass implementations including requirement gathering, solution design, configuration, testing, and deployment

• Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement

• Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases

• Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems

Incident Management

• Monitor and manage incident tickets related to SAP Fieldglass

• Perform root cause analysis, resolve issues, and ensure timely ticket closure as per SLAs

• Collaborate with SAP and third-party vendors to address complex incidents and system bugs

User Support & Training

• Provide L2/L3 support to end-users and super users

• Manage user access, role creation, and permissions within Fieldglass

• Conduct training sessions and develop knowledge articles, user guides, and SOPs

• Support user acceptance testing (UAT) and post-go-live activities

Required Skills

• 4+ years of hands-on experience in SAP Fieldglass with at least one full-cycle implementation

• Strong expertise in Fieldglass modules such as CWM, SOW, and Services Procurement

• Experience with Fieldglass integration to SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems

• Proficiency in ticketing tools such as ServiceNow or Remedy for incident tracking

• Strong analytical thinking and effective problem-solving abilities

• Excellent communication and stakeholder management skills

Preferred Skills

• Experience working in Managed Services or Support environments

• Knowledge of Master Data and Workflow Management in Fieldglass

• SAP Fieldglass Certification is an added advantage

Educational Qualifications

• Bachelor's degree in Computer Science, Information Systems, HR, or related field

• SAP Fieldglass training or certification preferred