Job Description
Job Description
Roles & Responsibilities:
- High level of expertise on SAP PP module & hands on experience / Expertise in S4 HANA
- On demand support to Global Business Process and Operational Divisions Teams as well as partners in charge of administration of data centers (database administration, upgrades, performance,)
- Accountable for Solution issues escalated to the Global Support team. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation …).
- Analyze content of releases on his/her area and recommend best organization as far as testing is concerned.
- Liaise with regional / local support teams and testing factory to ensure that release validation process is done properly
- Analyze, challenge, validate recommendations and actions...
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