SAP Service Cloud

Job Description:

Experience: 10-15 Years

Location: Hyderabad/ Remote

Key Responsibilities

Gather business requirements and translate them into Service Cloud solutions.

Configure Service Tickets, SLAs, Workflows, Routing Rules, Activities, and Service Levels.

Set up Service Categories, Knowledge Base, Warranty, Installed Base, Registered Products.

Configure Business Rules, Field Extensions, and Screen Layout Adaptations.

Implement Omnichannel service capabilities: Email, Phone, Chat, Social (optional).

Integrate SAP Service Cloud with SAP ERP/S/4HANA, SAP Field Service Management, and SAP CPQ (as needed).

Support data migration activities-templates, mapping, and upload.

Conduct unit and UAT testing; ensure alignment to project standards.

Provide production support, troubleshoot issues, and optimize configurations.

Create functional d...