Job Description

Job Description:

Key Process & Technical Knowledge

The consultant should have strong knowledge in:

  • Application Lifecycle Management (ALM)Solution Documentation and Business Process Monitoring.Change Request Management (ChaRM).Test Suite Management.IT Service Management (ITSM).
  • System & Landscape MonitoringEnd-to-End Root Cause Analysis.Technical Monitoring (System, DB, Host, Interface).EarlyWatch Alerts and reports.Custom dashboards and KPIs.
  • Operations ControlJob Scheduling Management (JSM).Interface and Data Consistency Monitoring.Business Process Analytics.Central Technical Administration.
  • Security & ComplianceAudit Management and system trace capabilities.Integration with SAP GRC for change control.Proactive risk & vulnerability monitoring.
  • Projects & UpgradesSolMan system setup, configuration, and upgrades (7.2 and beyond).Integration with SAP Cloud ALM / Focused Build / Focused Insights.System landscape readiness for RISE with SAP and hybrid models.

    • Key Responsibilities

  • Lead the setup, configuration, and management of SAP Solution Manager modules.
  • Define and maintain system monitoring strategy across SAP and non-SAP systems.
  • Manage Change Request Management (ChaRM) process and governance.
  • Ensure incident, problem, and service request management via ITSM.
  • Drive test automation and test management using SolMan Test Suite.
  • Monitor and optimize interfaces, batch jobs, and end-to-end processes.
  • Provide early warning and predictive monitoring to reduce system downtime.
  • Collaborate with Basis, Functional, and Security teams for integrated operations.
  • Implement reports, KPIs, and dashboards for program governance.
  • Ensure SolMan compliance with audit and security requirements.
  • Support cutover, go-live readiness, and hypercare monitoring.

    • Required Qualifications & Skills

    Education & Certifications

  • Bachelor’s degree in Information Technology, Computer Science, or equivalent.
  • SAP Certified in SAP Solution Manager 7.2 or SAP Cloud ALM.

    • Experience

  • 7+ years of experience in SAP Solution Manager implementation & operations.
  • Strong experience with ChaRM, ITSM, Monitoring, and Test Suite.
  • Experience in SolMan upgrades, Focused Build, and Cloud ALM migration.
  • Hands-on in Root Cause Analysis, System Monitoring, and EarlyWatch Alerts.
  • Experience with RISE with SAP or hybrid cloud deployments preferred.

    • Technical Skills

  • Deep expertise in Solution Manager 7.2 configuration and operations.
  • Knowledge of HANA DB, Basis administration, and technical integration.
  • Familiarity with automation tools (CBTA, Tricentis integration).
  • Strong understanding of ALM best practices and ITIL processes.

    • At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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