SAP Support Analyst

Overview

SAP Support Analyst

Hybrid working - 1 day per week on site required in Birmingham

Salary - Up to £45,000 per annum

SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements.

Responsibilities

• Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA.
• Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third‑party systems.
• Assist the Team Lead in providing a high‑quality support service with timely resolutions and clear user communication.
• Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution.
• Conduct root cause analysis and recomm...