Job Description

The ServiceNow CMDB Architect is responsible for designing, implementing, and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures alignment with the Common Service Data Model (CSDM), drives CMDB governance, and integrates with ITSM and ITOM processes to enable enterprise-wide service visibility and operational excellence.

Key Responsibilities

  • Architectural Leadership:
  • Define and maintain CMDB architecture aligned with CSDM and enterprise IT strategy.
  • Establish architecture standards and best practices for CMDB and related modules.
  • Lead ServiceNow Discovery and Service Mapping implementations.
  • Governance & Data Integrity:
  • Develop and enforce CMDB governance policies and procedures.
  • Ensure data accuracy, completeness, and life...

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