Job Description
Overview:
The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
Pay Rate: $20.00 per hour
Responsibilities:
Courteously welcome all guests and provide excellent service to ensure guest satisfaction
· Respond to or channel any guest requests/complaints to the department or proper manager
· Handle guest billing in a responsible and professional manner
· Use problem-solving skills to professionally handle any guest issue, question, or concern
· Communicate with other departments to address requests and concerns from guests
· Provide details and property information for guests stay prior to their arrival
· Operate the Front Desk property management system (Opera) to make reservations, review stay details, and billi...
The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
Pay Rate: $20.00 per hour
Responsibilities:
Courteously welcome all guests and provide excellent service to ensure guest satisfaction
· Respond to or channel any guest requests/complaints to the department or proper manager
· Handle guest billing in a responsible and professional manner
· Use problem-solving skills to professionally handle any guest issue, question, or concern
· Communicate with other departments to address requests and concerns from guests
· Provide details and property information for guests stay prior to their arrival
· Operate the Front Desk property management system (Opera) to make reservations, review stay details, and billi...
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