Job Description

We are recruiting for an SC Cleared IT Engineer for a leading IT service provider based in High Wycombe. Please not you must have active SC Clearance and a manual driving license for this role.

Responsibilities
  • Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
  • Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
  • Effective Management of disposals that go through their Hub as per contract
  • Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
  • Locker replenishments where appropriate as per contract
  • Highlight potential issues with service/potential service improvements to their Team Leader
  • Follow any agreed processes and procedures either from the Authority (site regulations e...

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