Scaled Customer Success Manager

Join Our Team at Gainsight

Who We Are

Gainsight is not just a software company – we're the driving force behind the Customer Success movement. Our innovative platform helps businesses keep their customers happy and successful, fueling growth and loyalty. We proudly serve hundreds of companies worldwide and have earned our reputation as The Customer Success Company. Our people-first approach has even been recognized on the big stage – we clinched the #1 Best Place to Work on Glassdoor in 2023. Simply put, we believe businesses can win by putting people first, and we prove it every day. This position is onsite in Mexico City.

Job Description

As a Scaled Customer Success Manager, you'll support a portfolio of clients in Gainsight's Scaled segment. Key priorities include leveraging automation and scalable processes to manage risk, drive adoption, and ensure customer outcomes leading to renewals, expansion...