Scheduler and installation Coordinator

Scheduler and Installation Coordinator

Location: Oakville, ON

Base pay range: CA$29.00/hr - CA$33.00/hr

Responsibilities

• Provide exceptional customer service.
• Find solutions to problems in collaboration with others.
• Coordinate and schedule service and/or installation dates of U.S. machines with customers, product support techs, service managers, sales, spare parts, and logistics.
• Communicate service status to customers in a timely manner with empathy and compassion; provide daily updates by telephone.
• Ensure all necessary resources (technician, tools, etc.) are available at the right place at the right time.
• Maintain the regional installation Synchro board for the service region.
• Maintain regional KPI’s of Synchro installation times, customer satisfaction rates, response times to customers, etc.
• Collaborate closely with product centers, engineering, and other process ow...