Job Description
**Primary Purpose**:
Responsible for monitoring call volume of inbound call traffic and to allocate resources based on customer demand. Ensure service level indicators are met by coordinating staffing needs and off phone activities, creates reports that track each department’s indicator status an...
Responsible for monitoring call volume of inbound call traffic and to allocate resources based on customer demand. Ensure service level indicators are met by coordinating staffing needs and off phone activities, creates reports that track each department’s indicator status an...
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