Scheduling Officer

At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally. Our team of experienced aged care professionals have diverse and varied opportunities – this is your chance to be part of a vibrant community dedicated to making a difference. 

About the role

Our home care team have an opportunity for an experienced customer-centric Scheduling Officer to join their team.

• 12 month fixed-term contract working full-time hours (Monday to Friday), based in our West Perth office.
• This role is mainly office based, with some consideration for flexible working and variable start and finishing times. (7.6 hrs shift. Coverage required between 6.30 am to 6pm) 

Reporting to our Team Leader, this role is responsible for the scheduling of in-home client services and some administrative functions. A busy and fast-paced role, it will require the talents of an individual who is highly organised and has a solution-focussed attitude.

The role will include:

• Coordinate the scheduling and delivery of services to home care clients
• Providing a professional service through effective communication techniques over the phone, on email and via SMS
• Ensure that information provided to customers regarding rostering and staffing is relevant and accurate
• Ensure all home care team rosters reflect and include approved leave, training and meeting attendance coverage

About you

You pride yourself on delivering excellent service to your customers and have an ability to listen and communicate clearly on the phone and in writing. You will also bring:

• Previous experience in scheduling home care services and preferably experience using Alayacare 
• Demonstrated ability to work at a high level both autonomously and within a team
• Enthusiasm and commitment to the provision of excellent customer focused services and empathy with older people and their families
• Demonstrated skills in the use of packages such as MS Office or other customer databases
• Willing to obtain vaccinations (minimum of 1 COVID-19 and annual flu) and current police clearance 

Working with Bethanie 

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

• Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking – pay less tax and increase your take home pay
• Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year
• Culture benefits: Rewarding career with a supportive culture; team events and an annual awards night
• A rewarding career with a supportive culture and a focus on flexibility and work life balance
• Retail discounts and savings via FlareHR
• Gym membership discount via Anytime Fitness

To Apply

Please click on apply to upload your resume and brief cover letter before the closing date of 6 February. Our process will include a questionnaire to finalise your application. 

If you require any further information or would like to have a confidential discussion, please contact our Talent Acquisition team on [email protected]